Keep your customers happy by being prepared for the unexpected. Overspray is a natural outcome of working with a pressure washer, and even if the overspray doesn’t have any chemicals, and it’s just water, your customers won’t be as happy after a job is done if you don’t prepare for it.
Don’t underestimate the influence overspray can have on overall customer satisfaction with your work. What will you do if the wind picks up and some overspray lands on top of a nearby Mustang? What if your customer insists that your work caused damage to some of their shrubbery? How will you avoid getting any potentially hazardous debris into a nearby body of work? You can’t control the customer or the weather. But you can take both into account. Plan ahead for both and you’ll end up with happier customers. While you’re still in the agreement phase of new work, go to the work site and carefully take stock of the work space with the customer. If there’s lackluster landscaping or damage of any kind to the exterior, make note of it before you start the work. In the case of homes or residential areas, gutters, plants, and siding are especially important to note. Then, ask the customer about their expectations of the job. The more communication the better.
If the customer is particularly concerned about things like smell or the use of chemicals, be open about your products. You have to know your products. Especially if it’s possible that overspray will include chemicals or cleaners of any kind. Make sure they’re OSHA compliant, and know what ingredients are in the cleaner. Especially if those materials are corrosive. If you know what kind of chemicals you’re dealing with, you can adequately protect nearby objects and property. And that increases customer satisfaction. If you’re working on a residential building, be over-cautious.
Account for the weather, especially if the wind might carry overspray anywhere that affects residents. Set up safety equipment and make sure residents will understand the work you’re doing before well in advance. Locate any HVAC intakes, especially on medical buildings, and set out the necessary safety notices like wet pavement signs. Careful communication before the job and adequate preparation for overspray keep customers happy and coming back for more work in the future.